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“The attachment settings have not been entered “

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Joan Gallen
Occasional Advisor

“The attachment settings have not been entered “

Hi,
my question is referent to attachments in Service Desk 4.5 SP15.

I have configurated my ftp server correctly ( I think ) and the parameters in the system panel / attachments setting too, but every time are the same message “The attachment settings have not been entered “.

Can you help me please ?
7 REPLIES
Roman Frolin
Regular Collector

Re: “The attachment settings have not been entered “

Can you try "Test connection" button in system panel/attachments seting ?
Joan Gallen
Occasional Advisor

Re: “The attachment settings have not been entered “

thx, but I already tested it. I tested the conectivity and I tested the system level and the results are OK. The failure is when I try to attach in a Service Call for example
Ruth Porter
Honored Contributor

Re: “The attachment settings have not been entered “

Hi there,

Can you post soem screen shots of your settings?

Regards

Ruth
http://www.teamultra.net
Roman Frolin
Regular Collector

Re: “The attachment settings have not been entered “

1) Also there may problem in conectivity between aplication server and ftp server. Can be checked by command line ftp ftp://ftp.yourserver.com on aplication server
2) There is checkbox in email setting/email command email template Insert attachment allowed.
Joan Gallen
Occasional Advisor

Re: “The attachment settings have not been entered “

This is some screen shot of my settings
Rubem Andrade
Occasional Visitor
Solution

Re: “The attachment settings have not been entered “

Hi Joan,

Just one more test. Try to use a real account/password instead of anonymous.
Regards,
RA
Joan Gallen
Occasional Advisor

Re: “The attachment settings have not been entered “

Thx all... my problem is solved. Thanks to all for your help.

//Add this to "OnDomLoad" event