Service Desk Practitioners Forum
cancel

The Field Solution Size

SOLVED
Go to solution
Highlighted
Marcela Miguel
Outstanding Contributor.

The Field Solution Size

Hellow, Friends!

Is it possible change the size Solution field (number of the characters)? Or for this change I would have that create a new custom field type (Text 4000)?

Regards,

Marcela.
3 REPLIES
Ruth Porter
Acclaimed Contributor.
Solution

Re: The Field Solution Size

Hi Marcela,

I am not sure why yu would want to replace the standard solution field with a 4K custom field as the standard one is 4K!

If you want to alter it to be smaller then you would have to use a custom field.

Hope this helps

Ruth
http://www.teamultra.net
Mark O'Loughlin
Acclaimed Contributor.

Re: The Field Solution Size

Hi Marcela,

we simply created a new custom 4K text field and replced the existig field with a the 4K field.

You can add rules and run an Update All to move the data in the old solution field to the new solution field.
Marcela Miguel
Outstanding Contributor.

Re: The Field Solution Size

Thank you all.