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Templates in Change Control

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BUPA IS
Respected Contributor.

Templates in Change Control

HP Service Desk 4.5 SP26
Does anybody know if the following can be acheived and if so how to do it?
In Change Management when selecting a specific service we need to be able to pull in a certain template, this template should not be visable to any other change if the specific service has not been chosen. Or if this cant be acheived can anybody think of another way to maybe acheive this? Thanks C
Help is out there always!!!!!
2 REPLIES
SWATI SHARMA
Honored Contributor.

Re: Templates in Change Control

Hii BUPA

i think if u r using a specific service den dere must be some group of people who are related to that service.What u can do is create application account for them and giv access to a certain template.

1. Create Application account.
2. Assign roles .
3. Roles tab >> select change >> check whatever access u want view,new etc >> now select a form,template ,view which u want the user can see.

I hope it helps.
BUPA IS
Respected Contributor.

Re: Templates in Change Control

Thanks for the reply, I think we have come uup with another solution, but I will bear your reply in mind. Thanks again.
Help is out there always!!!!!