Service Desk Practitioners Forum
cancel

Telalert & SD Integration

SOLVED
Go to solution
Highlighted
marwa5_1
Super Contributor.

Telalert & SD Integration

Hi,
I have created UI rule & DB rule for telalert integration the UI rule is working while the DB rule is not, please advice how to generate the DB rule as well, find snap shots attached

Thanks
4 REPLIES
Err_1
Acclaimed Contributor.
Solution

Re: Telalert & SD Integration

Hi,

what is the error you receive when the DB rule is triggered?

The error you receive should help us (you) find out why it is failing.

Regards;
Randall Barrantes
SW Support Delivery Manager
Vasily Kamenev
Acclaimed Contributor.

Re: Telalert & SD Integration

Hi
Your DB rule executed on server side and if you are like look on running processes, use "Process Explorer" from Microsoft side, that show hided process.

Vasily
marwa5_1
Super Contributor.

Re: Telalert & SD Integration

Thanks, it is working now

I have just another concern

Regarding this command line:

-c Mobinil SMS -pin 0122266786
-m "[Description]" -host 10.1.20.31

How to add more contact's phone in this command line so multiple users can receive the sms notification?
Vasily Kamenev
Acclaimed Contributor.

Re: Telalert & SD Integration

Hi
By Rule possible sent only to Group's persons.

Is it good for you?

Vasily