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Target OVSD Browser?

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Ryan Jenkins
Super Contributor.

Target OVSD Browser?

Is there a way to have a smart action open a website WITHIN OVSD? I know that the primary window can display URLs. We've got a knowledge management database online which is accessed through a smart action. This URL is dynamic as it grabs information from the ticket, otherwise I'd use a URL shortcut in the shortcut bar.

Any suggestions?
3 REPLIES
bpgraham
Super Contributor.

Re: Target OVSD Browser?

You can open an external browser with a dynamic value. I'm not sure if this is acceptable because your note said "WITHIN", I don't know if there is a non-static link mechanism for an internal browser.

Here's and example of the external action - this uses the "Internet Explorer" application definition.

"http://home/webaps/default.asp?optAttribute=uid&txtValue=[Search code]"

Hope that helps.
Mark O'Loughlin
Acclaimed Contributor.

Re: Target OVSD Browser?

Hi Ryan,

out of interest whats your KB system?
Ryan Jenkins
Super Contributor.

Re: Target OVSD Browser?

bpgraham - currently this is what we do, but we were wondering if we could open it within the OVSD window, just to eliminate some of the screen clutter.

Mark O'Loughlin - We are using a solution provided by eGain.