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Systemjava.lang.NullPointerException in logfile

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Jan Gunnar Helg
Senior Member

Systemjava.lang.NullPointerException in logfile

During the business hours we get the following error message in our serverlog more every once a minute or so

ti, 07/10/2008 09:49:55 Systemjava.lang.NullPointerException
at com.hp.itsm.common.cl.ITSMUtilities.getCurrentPersonAsString(Unknown Source)
at sun.reflect.GeneratedMethodAccessor118.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.hp.ifc.wf.AppSession.getCurrentPersonAsString(Unknown Source)
at com.hp.itsm.common.cl.WFApprovalVote.getCurrentOperatorName(Unknown Source)
at com.hp.itsm.common.cl.WFApprovalVote.writeHistoryLine(Unknown Source)
at com.hp.itsm.common.cl.WFApprovalVote.writeHistoryLine(Unknown Source)
at com.hp.itsm.common.cl.WFApprovalVote.setApprover(Unknown Source)
at com.hp.itsm.common.cl.WFApprovalVote.access$100(Unknown Source)
at com.hp.itsm.common.cl.WFApprovalVote$2.set(Unknown Source)
at com.hp.ifc.wf.AppEntity.setValue(Unknown Source)
at com.hp.ifc.wf.AppEntity.setValue(Unknown Source)
at com.hp.ifc.wf.AppEntity.setValueSet(Unknown Source)
at com.hp.ifc.apiserver.ApiServerEntity.update(Unknown Source)
at sun.reflect.GeneratedMethodAccessor119.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.lang.reflect.Method.invoke(Unknown Source)
at com.hp.ifc.net.itp.AppItpRequest.localInvoke(Unknown Source)
at com.hp.ifc.net.itp.AppItpRequestHandler.process(Unknown Source)
at com.hp.ifc.net.tcp.AppTcpConnection.processRequest(Unknown Source)
at com.hp.ifc.net.tcp.AppTcpThread.run(Unknown Source)

It cools down during the off hours, which leads me to believe this must be caused by a DB or UI rule?

So far it havent caused our apps server to stop but the overall performance of HPOVSD is degrading.

Any idea what is causing the error above or how I can troubleshoot this?

I did some search on the issue on the forum and in thread http://forums11.itrc.hp.com/service/forums/questionanswer.do?threadId=1040278 it was suggested that I run a sql query, if I got more than 1 hit I should delete the record...?

My result of the query was:

1 2 NULL 1061093378 1
1 633318770737253 NULL 281478297878775 1

Should I run the delete statement?
3 REPLIES
Err_1
Honored Contributor

Re: Systemjava.lang.NullPointerException in logfile

Hi,

You are probably having this specific error because you are using "Current Person" in one ro some of your rules, check the document in the URL below:

http://support.openview.hp.com/selfsolve/document/LID/ITSM007307

Regards;
Randall Barrantes
SW Support Delivery Manager
Err_1
Honored Contributor

Re: Systemjava.lang.NullPointerException in logfile

Hi,

You are probably having this specific error because you are using "Current Person" in one ro some of your rules, check the document in the URL below:

http://openview.hp.com/ecare/getsupportdoc?docid=ITSM007307

Regards;
Randall Barrantes
SW Support Delivery Manager
Jan Gunnar Helg
Senior Member

Re: Systemjava.lang.NullPointerException in logfile

I see..

Is there a fix for this?
//Add this to "OnDomLoad" event