Service Desk Practitioners Forum

Survey Email with URL for Interaction

Regular Contributor.

Survey Email with URL for Interaction

Hi Expert,

need your help for below issue.

we want to send survey email notification for incident was closed, however this incident will be created from interaction, means link with interaction, however when we close the incident it will autmatically closed the interaction also, and sends email notification with survey link, but we want the survey to be send for incident not for interaction only in case where interaction is related to incident and incident is closed.

Apprecieate your help