I have now tried you attachment and is not working fine.
When I tried from the server, is working fine, but when I tried from a client (Workstation or citrix) is not working.
I got the following error.
Error - an exception was thrown trying to save the service call. Exception - Error when put file c:\sc.ini to attachment server: java.io.FileNotFoundException: c:\sc.ini (The system cannot find the path specified). Check server log for details. And I am using the same SP account both places.
I have similar code for Ver 4.5 but the attachment does not save to the SC. I have updated the createservicecall.jsp so the attachment can be selected but do i need to modify the saveservicecall.jsp also? If so what do i need to add in there?
it looks like the issue is on saving the service pages request.