Service Desk Practitioners Forum
cancel

Strange message when adding a new CI

SOLVED
Go to solution
Highlighted
Yousef Jamous
Respected Contributor.

Strange message when adding a new CI

I'm trying to add some CIs manually, whenever I try to add them, I get the following error message.
---START OF MESSAGE----
One of the main TCMS attributes changed (MDF, Cabinet, Distribution, Pillar, Extension)!
Please check if Search Code has changed accordingly.
Thank you.
---END OF MESSAGE----

What could be the problem
3 REPLIES
Yousef Jamous
Respected Contributor.

Re: Strange message when adding a new CI

Note: i get this on one of the clients
I'm using OVSD 4.5 sp24
Ruth Porter
Acclaimed Contributor.
Solution

Re: Strange message when adding a new CI

Hi there,

As far as I know this message is not generated by HPSD and so I would check you UI rules on a CI and look for User Notification messages.

Hope this helps, Ruth
http://www.teamultra.net
CA1501973
Honored Contributor.

Re: Strange message when adding a new CI

Hi Yusuf,

This is not SD error. It is the cutomized message or user notification error which gets generated when any of these fields get changes or updated.

Please check your UI rules related to Ci properlly.

Regards,
Crystenia