we use SD4.5 SP20. Since some time we get attachments not anymore in txt format but is a strange format like this : Default attachment.txt;size=140;creation-date=Wed,03 Mar 2010 07:19:56 GMT, modification-date=Wed 03 Mar 2010 07:19:56 GMT
whereas this normally should be default attachment.txt ...
Emails create servicecalls via exchange2003 using an SMTP connector to a HPUX-server where a sendmail deamon picks this up. Our attachments are stored on a Windows machine using FTP.
has anyone experienced the same and how did you fix this ?
Of course it is possible. Service Desk has its own SMTP service listening for incoming messages. You might want to check pages 135, 136 and 137 in the Installation Guide.
Say for example you have setup an inbound e-mail address called reset_pass so when users send an e-mail message to firstname.lastname@example.org your e-mail platform (exchange) redirects them to sendmail and then relay to Service Desk's inbound e-mail server (email@example.com).
So, for this exercise, from your outlook client or other client of your choice, try sending e-mail directly to firstname.lastname@example.org.
It will all depend on how your e-mail servers are configured. If they're setup so that all e-mail is forcibly sent to sendmail then you're gonna need more than the test I suggest.
If unsuccessful, have your e-mail and unix admins look into removing the sendmail portion of this. Even if you mention this was setup by consultants in the past, to me it seems like a step that could be skipped but then again, I do not know your infrastructure.