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Stop updating closed SC via integration

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Denis_35
Collector

Stop updating closed SC via integration

Hello!

I have SD-SD integration. It work perfectly. But sometimes Service call already closed in first SD, but second SD updates it (changes status for example) during integration process. How can i prevent this situation?

1 REPLY
Luis_Alfaro
HPE Expert

Re: Stop updating closed SC via integration

Hi,

 

Could you please give us more details about the integration?

 

Regards,

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