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Status ordering in SD 4.5 web client

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CA1501973
Senior Member

Status ordering in SD 4.5 web client

Hi,

System handle is Service Desk 4.5 SP 20 on windows platform with SP 1.

Status of service call has been ordered as given below in SD console under codes:

1. Registered
2. Dispachted
3. In Progress
4. Resolved

But on SD web client it is not coming in the same order. We want same order to be displayed on web client as well.

Please guide on this.

Crystenia

5 REPLIES
CA1501973
Senior Member

Re: Status ordering in SD 4.5 web client

Hi,

Can anybody please reply.

Crystenia
Sandeshp_1
Member

Re: Status ordering in SD 4.5 web client

Hi,

I check in my SD, The status Order was seen same in WEB client view as well as using console view.

Can u post the status order screen shot from console view and web view?
CA1501973
Senior Member

Re: Status ordering in SD 4.5 web client

Hi,

Please find attached screen shot of status.

Crystenia
Sandeshp_1
Member

Re: Status ordering in SD 4.5 web client

Hi,

When u try to login in WEB through system (Admin) account your are getting same Status Order ?
CA1501973
Senior Member

Re: Status ordering in SD 4.5 web client

Hi,

Even when I login with system account order is not same.

Crystenia
//Add this to "OnDomLoad" event