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Status and States

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Zeenath Aslam
Super Collector

Status and States

For all the statuses used in HPSD items we choose a state (Active/Accountable/Not Accountable/Closed. What is the use of these states apart from providing visiblity into the scope of the statuses.Is it anyway related to the clock.

Say if we choose a status with state "Not Accountable" will the clock stop.

3 REPLIES
MarkvL
Honored Contributor

Re: Status and States

Hello Zeenath,

It will not stop the clock but it can be used for reporting, it makes it insightfull how much time was spend waiting on others or working on the call.

Mark
HP Support
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Zeenath Aslam
Super Collector

Re: Status and States

Thanks Mark

If you have any document on the "Status and States", can you share it here. It would be helpful.
Ruth Porter
Honored Contributor

Re: Status and States

Hi there,

If you want to stop the clock during some statuses then look at these and see if they help:

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1142038

http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1145064

Regards, Ruth
http://www.teamultra.net
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