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Sort order in Servcie Today

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Leep
Regular Collector

Sort order in Servcie Today

Hi!
We use SD 4.5 SP17.

In Service Call, one can sort Status of Servcie Calls, this sorting is done on Ordering number, for example:

Ordering number Status
10 Open
20 In Progress
30 Closed
40 Waitting

So I can sort by ordering number, desc or asc.
Waitting
Closed
In Progress
Open
It works the same in Workorder module.

But in Service Today - Status (Service Today) , it is sorted alphabetically. It becomes:
Waitting
Open
In Progress
Closed

Do you have similar problem? or is there a work around?

Regards,
Lee
1 REPLY
Jonathon Druce
Honored Contributor
Solution

Re: Sort order in Servcie Today

I think "Status (Service Today) is a calculated field and simply copies the label of the items status into a text variable which is then sorted. The only way I can think of doing what you want is to include the ordering number as a prefix in the label. Eg for service call change the status label from "Open" to "10 Open" etc
//Add this to "OnDomLoad" event