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Some fields not available in Service Today view

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Del Ruesch
Regular Collector

Some fields not available in Service Today view

We are using SD 4.5 SP 18.
It seems that many of the fields we need to show in the Service Today view, are not available to that view. In some cases these are custom fields we have created. In other cases they are fields that are standard. Is there ANY way to make these fields available in the Service Today view? For example, Service Call Classification is not an available field on the Service Today view.
4 REPLIES
George M. Meneg
Honored Contributor

Re: Some fields not available in Service Today view

Hello Del,

In service today the available fields are only the common fields between items. Thus, service call classification doesn't exist there, since it is a service call only field.
menes fhtagn
Del Ruesch
Regular Collector

Re: Some fields not available in Service Today view

But can we change that? Is there a way to add to the fields that are available?
Ruth Porter
Honored Contributor
Solution

Re: Some fields not available in Service Today view

Hi Del,

The short answer is that you cannot alter this BUT, if you have something which is rwally critical to show, you could try the following work round.

Use a UI or DB rule to set source ID to contain the information you want to see as Source ID is available in Service Today.

Hope this helps

Ruth
http://www.teamultra.net
Del Ruesch
Regular Collector

Re: Some fields not available in Service Today view

Ruth,

That's a good suggestion. I will try it.

Thanks.
//Add this to "OnDomLoad" event