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Software SD4.5 (Win)-OVO8(UX) URGENTLY Needed...

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Goeritz_1
Occasional Contributor

Software SD4.5 (Win)-OVO8(UX) URGENTLY Needed...

Hi,
I have to integrate OV Service Desk 4.5 on Windows with OVO 8.22 on HPUX 11.X, but do not have the correct media that contains the integration package. I guess, I need the CD for SD 4.5 HPUX that should contain the SW, but I do not have that nor does it seem to be available on the Patch Site http://support.openview.hp.com/patches/sdsk/sdsk.jsp (HPUX SW only for SD 5.X)

1) Is this integration of these versions supported ?
2) Where can I get the Software for download ?

Thanks for any help in advance ...
Stefan
3 REPLIES
Goeritz_1
Occasional Contributor

Re: Software SD4.5 (Win)-OVO8(UX) URGENTLY Needed...

I downloaded SD 4.5 Windows SP 23 which contains :

c360:/tmp # ls -l sd*
-rwxr-xr-x 1 root sys 1157120 Jul 14 11:24 sdagent-4.5-sp.depot
-rwxr-xr-x 1 root sys 81920 Jul 14 11:24 sdevent-4.5-sp.depot
-rwxr-xr-x 1 root sys 4526080 Jul 14 11:24 sdovo-4.5-sp.depot
-rwxr-xr-x 1 root sys 6369280 Jul 14 11:24 sdserver-4.5-sp.depot
-rwxr-xr-x 1 root sys 4382720 Jul 14 11:25 sdservicepages-4.5-sp.
depot

These contain the correct binaries for OVO 8, however these are Patch files which should have the original depot files previously installed, right ? The orig files however must be on the HP SD4.5 CD for HPUX, which I cannot download....

Should I just start with the Patch files without the original depots installed ?

Regards,

Stefan
momo1111
Occasional Contributor

Re: Software SD4.5 (Win)-OVO8(UX) URGENTLY Needed...

where i can download this version
Jov
Honored Contributor

Re: Software SD4.5 (Win)-OVO8(UX) URGENTLY Needed...

Stefan,

I did a similar integration with OVO 8.12 (Solaris) and from memory these integration files (basically OVSD Agent) installed on the OVO Mgmt server are the full version.

The steps are:
1) install OVSD Agent on OVO Server
2) Configure OVSD Agent on OVO Mgmt Server with OVSD Server details
3) Configure your import mapping. i.e. OVO Messages maps to incident/CI in OVSD.

Jov
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