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Smart Action To Do Overview

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PeterGray
Trusted Contributor.

Smart Action To Do Overview

Hi,

I am looking to see if it is possible to create a smart action that will show open incidents, problems, service calls etc against a CI for an incident & show all of them in one view. E.g. An Incident is logged with a CI for a server, I would like to create a smart action (or something similar) which shows all open incidents, problems, service calls for the same CI.

Thanks in advance,

Peter
2 REPLIES
Vasily Kamenev
Acclaimed Contributor.

Re: Smart Action To Do Overview

Hi
As I know that not possible by SD internal tools as Actions, you need external programming or use some reports tools: sent CI to report as argumnt.

Vasily
Ruth Porter
Acclaimed Contributor.
Solution

Re: Smart Action To Do Overview

Hi Peter,

Have you tried setting up an explorer view for a CI with leaves one of which shows incidents, another SCs, another problems.

Then use an overview action using this view?

Hope this helps, Ruth
http://www.teamultra.net