Service Desk Practitioners Forum
cancel

Services not getting listed in the Service field in Web interface

Highlighted
Gaurav Madiman
Regular Contributor.

Services not getting listed in the Service field in Web interface

Hi,

We have installed HPSD 4.5 (SP 16). We have created many different Services as required. However, these Services dont get displayed in the drop-down list of the 'Service' field in the 'New Service Call' page of the Web interface.

Any suggestions? Please see the attached screenshot.

Regards,
Gaurav M.
1 REPLY
Ruth Porter
Acclaimed Contributor.

Re: Services not getting listed in the Service field in Web interface

Hi Gaurav,

As far as I know, you only see the services which you receive via an SLA.

Hope this helps

Ruth
http://www.teamultra.net