Let's suppose that my company provides support for a CI1 and CI2 to another Company. The services are A and B on a 24X7 basis for CI1 and A and B on a 8X5 basis for the CI2. The response times are: For CI1 Service A: Critical 2 hours, Major 4 hours, Minor 1 day, Low 5 days Service B: Critical 4 hours, Major 8 hours, Minor 3 days, Low 15 days For CI2 Service A: Critical 1 day, Major 2 days, Minor 4 days, Low 8 days Service C: Critical 4 days, Major 8 days, Minor 10 days, Low 20 days
Is this schema feasible in service desk, and how?
Is there any way, according to CI, only the provided services to be available for choosing?
My email is firstname.lastname@example.org in case the answer is too big.