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Servicedesk 5.0 sp2 to 5.1 upgrade fail

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HWANY
Super Contributor.

Servicedesk 5.0 sp2 to 5.1 upgrade fail

Hi..

i have a problem about upgrade.
HPOvCmmMo pakage is failed.

Environment :
-window 2003 Enterprise
-servicedesk 5.0 sp2
-Database : oracle9.2 (on HPUX11.11)




2 REPLIES
Carol Hibbard
Acclaimed Contributor.

Re: Servicedesk 5.0 sp2 to 5.1 upgrade fail

Did you follow the procedures to un-install the SD software first (keeping the DB), make sure your DB user and password are set to system and openview, and then install 5.1 selecting upgrade.
HWANY
Super Contributor.

Re: Servicedesk 5.0 sp2 to 5.1 upgrade fail

hi..

yes.. i checked it.. we used default password... but same...

thanks to reply..