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Servicedesk 4.5 SP23

Occasional Advisor

Servicedesk 4.5 SP23

I am using hp openview servicedesk 4.5 SP23 with SQL server 2000.I want to upgrade it to SQL 2005.Is it possible?
It is possible means what are the steps i have to follow.
Hope any one will help on this.
Thanks in advance,
Naveen kesari_1

Re: Servicedesk 4.5 SP23

Dear Friend,

Please Install Service Pack 19 this service pack for SQL Server 2005.

Patch information

Title: Service Pack 19
Document ID: SDSK_00069
Product: service desk
Version: 4.5
OS: Windows
Updated: 2006-May-30
Status: General Release
Critical: No

Naveen Kumar
Be Positive
Ben Snell

Re: Servicedesk 4.5 SP23


This is the minimum service pack to support it. To actually do this you should be able to take a copy of your data and log files and then reattach them to the SQL 2005 instance. Check with the Microsoft documentation for more information about doing this. Ensure that your rep_sessions and rep_servers table is empty of data before you do this as well or you may experience problems when reconnecting your app server.

Occasional Advisor

Re: Servicedesk 4.5 SP23

Thanks for ur reply.
I am using SP 23.Can you give me the latest patch(SP23) which is supporting SQL 2005.Is there any document to follow the steps.
Thanks in advance.
Ruth Porter
Honored Contributor

Re: Servicedesk 4.5 SP23

hi there,

All service packs contain a folder called doc which is available once you have expanded the SP; in doc, there is a file called Readme.htm and for SQL server this says:

SQL Server 2005 is officially supported as underlying database since Service Desk 4.5 service pack 19.

Important: For support SQL Server 2005, JDBC Driver should be upgraded manually

Remove \lib\Opta2000.jar

Copy \doc\itsm008421\Opta.jar to \lib\ directory.

Hope this helps, Ruth
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