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Servicecalls past deadline

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obscurr
Occasional Contributor

Servicecalls past deadline

Hi, I want to make all my servicecalls that have past the deadline to appear as red text in my "all open servicecall" view. Any ideas?

Obs
5 REPLIES
Ruth Porter
Honored Contributor

Re: Servicecalls past deadline

Hi there,

In 4.5 set an autoformat on the view that tests "To deadline"; in 5.0 SP1 , use format rules on the view.

In both cases this works with a view that refreshes.

Hope this helps

Ruth
http://www.teamultra.net
Ken Briscoe
Honored Contributor

Re: Servicecalls past deadline

Hi - I thought for a minute this requirement could finally be handled! But Ruth, I tried this under V5.0 (not SP1 though), and you can't use the "To Deadline" field in the format section. You can add it to the view as an attribute, but can't colour records based on it. Is this something you've found in SP1?
My email is kenilian@bigpond.com.au
Ruth Porter
Honored Contributor

Re: Servicecalls past deadline

Hi Ken,

Yes - to Deadline has re-appeared in SP1

Regards

Ruth
http://www.teamultra.net
SDSKonline
Regular Collector

Re: Servicecalls past deadline

Even in SP1, using 'To deadline' in a view greatly increases the view's loading time...
Ruth Porter
Honored Contributor

Re: Servicecalls past deadline

Hi there,

See http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1044439

Hope this helps

Ruth
http://www.teamultra.net
//Add this to "OnDomLoad" event