Re: Servicecall : when caller is selected configuration item is filled
A person can be linked to several configuration items, thus you cannot "automatically" select a configuration item. The "CIs used by Caller" is a very handy action, is there a problem using it?
The other approach is to enable the custom configuration item of the person. This, can be inserted automatically but of course you have to define a method that defines a "CI" to be used this way, from the several cis a person can use.
On the other hand, if ALL persons are users of one CI each, then linking person to ci is trivial.