When user receives a email Notiifcation when the Servicecall is registered ,whether a link to the servicecall can be Provided? So that when the user clicks on the link in the email received the servicecall to be opened with all the information.(Similar to Approval Task Notification). Can anyone adivse me to acheive this.
I've seen this done by "hacking" the issued JSP for ViewEditServicecall so that it makes a connection to the server via an "anonymous" login and then displays certain fields - read only of course. Can't let you have the code I'm afraid.
Why not just put in the URL for Service Pages in the email? The user will need to login and then they can use the standard restricted or full list. The approval URL still needs the user to login so the functionality is not that much different.
Hi Druce, Login with their username and password is fine no issues.But user should land directly on the particular Servicecall which they receive by email instead of using Restricted or Full List. Any suggestion,please
The syntax of service pages url is like above but depends on the version of your servicepack, you may not be able to modify the email notification message. But you can replace the system email notification with your own and use the url above and replace the SC id with the id parameter provided by the rule.
You are looking for the same thing mention in attachment ? If yes, then you have to create one .asp file and mention what u want to see on that page. For me, when the Call gets register, the register email goes to caller, and mention the link to find the status of your call through the link.
The SC fields are autoupdated in the link. Through which the caller gets the information about his call time to time , whenever he click on the link.
For me my VB expert create the asp file for me and i configure it for SC call ID, Description, Severity (Priority), deadline, Actual start, and many other. Please find some SQL lines below. You will get some idea.
'Response.Write mysql set RS = DBCnn.execute(mySql) if rs.eof<>true then varser_id=rs("ser_id")&"" varser_description=rs("ser_description")&"" varrcd_javaconstant=rs("rcd_javaconstant")&"" varper_name=rs("per_name")&"" ' varorg_name1=rs("org_name1")&"" varrct_name=rs("rct_name")&"" varreg_created=rs("reg_created")&"" varser_deadline=rs("ser_deadline")&"" varser_actualfinish=rs("ser_actualfinish")&"" varser_pri_oid=rs("ser_pri_oid")&""