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ServiceDesk 5x Allowed/Denied mail and SPAM

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Mario de Greef
Occasional Contributor

ServiceDesk 5x Allowed/Denied mail and SPAM

Within a few weeks my company goes live with servicedesk. Mail integration with automatic call registration, etc. is part of it.

Because can't punt my companys domain in de mail allowed list, because SPAM is also sent from our (fake) domain, we need another solution.

4 REPLIES
Mark O'Loughlin
Honored Contributor

Re: ServiceDesk 5x Allowed/Denied mail and SPAM

Hi Mario,

what spam is being send from the "fake" mail domain?

What did you set the inbound address to for receiving inbound mail?
Mario de Greef
Occasional Contributor

Re: ServiceDesk 5x Allowed/Denied mail and SPAM

Al kind of SPAM (bij mail) is currently being sent to our helpdesk. With a server side exchange rule about 95% is SPAM (Viagra, collegebooks, etc.).
The 'fake' domain is just people who use our company's domain name (in unix sent-mail you can give any FROM name you want). So we can't filter spam on domain name.

Is there a possibility to only accept mail from persons registered in de person module within ServiceDesk ?
Mark O'Loughlin
Honored Contributor

Re: ServiceDesk 5x Allowed/Denied mail and SPAM

Yes, do 2 things.

Admin Console-System Panel-EMail-Inbound Email Address

1) Set up a new internal email address eg. companyemaildomain.servicedesk
make sure your mail excahnge has an entry for the mail address and has a record to route mail directly to the OVSD server that will process the mail

2)Admin Console-System Panel-EMail-Email Commands
Choose a command e.g. new and in there you can specify if you can only receive request from people via the acces level. Provided you have an import of your people in OVSD you could try the option for "Only existing persons"
Mario de Greef
Occasional Contributor

Re: ServiceDesk 5x Allowed/Denied mail and SPAM

Finally we choose for IP restrictions,
all workstations within our range may mail.
//Add this to "OnDomLoad" event