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ServiceDesk 4.5 SP18 and Windows 2003

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Frances Day_2
Respected Contributor.

ServiceDesk 4.5 SP18 and Windows 2003

I see lots of references to SP18 for using SD 4.5 on Windows 2003, but I can't find how to download that SP. I have found SP19 - does that supercede SP18, or do I need both?

I should welcome general advice - I have used SDSK_0036, then installed SD 4.5 new onto Windows 2003 Server. What other patches / SPs must I install to have it work?



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Ramaprasad N
Outstanding Contributor.
Solution

Re: ServiceDesk 4.5 SP18 and Windows 2003

SD19 is the latest service pack. Usually, only the latest service pack release will be available for download, in the openview website. If you are starting afresh, then go ahead with the SP19 itself. But before doing so, please check in this forum, whether are there any defects reported on SP19.

-Ram,
Ashly A K
Acclaimed Contributor.

Re: ServiceDesk 4.5 SP18 and Windows 2003

hi!

You can download SP 18 from
http://openview.hp.com/sso/ecare/getsupportdoc?docid=SDSK_00064

-Ashly
http://www.geocities.com/helponhpopenview