Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Service provider is unable to book a call

Highlighted
manoranjan_mand
Occasional Advisor

Service provider is unable to book a call

Service providers are not able to book a call for facility, whenever they are trying to log a call geting popup window caller description is required. But in the service call from there is different field caller and description, even though all fields are completed.Service providers having enough privillage for this, even when i tryed through admin login same popup window is coming.
2 REPLIES
George M. Meneg
Honored Contributor

Re: Service provider is unable to book a call

Hello,

The field in the screenshot though named "description" is not the "original" description, since the "original" description is a 80 chars long field.

Make a ui rule that when the custom description changes to also change the "original" (and presumably hidden from the form) description.

The "original" description is a build in field and always required for the items it is present.
menes fhtagn
George M. Meneg
Honored Contributor

Re: Service provider is unable to book a call

About Caller: The "build in" caller is a person type field but you can define whether is required or not. Open the administration console and go to Security/Preventation/Required Fields. Double click "Service Call" to open it.

From the fields drop down list, select Caller and either check "Never Required" either select for what statuses "Caller" should be required.
menes fhtagn
//Add this to "OnDomLoad" event