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Service pages error, Tomcat stops working

rashid musoke
Regular Collector

Service pages error, Tomcat stops working

I am running Service desk 4.5 service pack 13. The application server runs fine, however the Tomcat service keeps stopping. I get an error message stating:

Cannot read the dictionary, can not find labels.rep and messages.rep, put this in \repo\locales\1033.

Does anyone have a solution for this problem?
Gyula Matics_1
Honored Contributor

Re: Service pages error, Tomcat stops working

Did you modify the service pages code?
Do you run the same version of SP as the application server?

It usually happens when there are connectivity problems between the application server and tomcat. One possible cause is that the application server's DNS entry is different from what the server reports in active sessions.
//Add this to "OnDomLoad" event