Thank u, the issue has been solved. I have one more query, when the information has been edited I wanted to show a banner on the desktop. How to do that? I 've written a DB rule for that but its not working. Is there any option has to be enabled on the client side?
The DB rule: Database Rule Green Banner when Service Call modified by HPCS No Alerts When service call is created or modified where Assignment;To workgroup (*) equals HP Hardware AND Information (*) contains HPCS, Schedule the validation of this condition at 1 minute After Registration;Created, Only execute once Green Banner (Command Exec Action) , Shows a green banner with text about assigned service call, Host: 184.108.40.206, Command line: "%SD_AGENTHOME%\bin\banner.exe", Parameters: /green Service call [ID]; information field has been modified.