Service Desk Practitioners Forum

Service pages History Lines View

Respected Contributor.

Service pages History Lines View


I'm using SD 5.0 and I have some trouble with the service pages. What I want is for the users of the service pages to see only the history lines created by them. There are some history lines of the service calls that are created automatically by the system administrator (because of the system rules).

Whenever a service pages user opens the history lines view of a service call, it returns all the history lines and not just the ones that the user created. I've been trying to modify the ViewServicecallHistory.jsp but I don't have enough know how to do it.

Can anybody help me out?