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Service page problem

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SWATI SHARMA
Honored Contributor.

Service page problem

Hi

I am not able to close any service call in the service pages,a pop up comes saying that Actual Finish and Closure code are the required fields.But these two fields are not present.
I think the problm is in the views setting.
Also i m not able to find that where we hav to set that restricted and full list present in the SP.

PLz help me!
13 REPLIES
The Pike
Acclaimed Contributor.
Solution

Re: Service page problem

If memory serves me right, Required Fields is in the Prevention node in the Admin Console.

Check that the fields are in the Service Pages Service Call form.
SWATI SHARMA
Honored Contributor.

Re: Service page problem

Thanks Pike

I unchecked the closed tab below Actual Finish and Closure code field under Prevention.
Now i am able to close the call.
But now if i want that the two fields to be displayed on the service call form wht shall i do.
I hav checked the SP Service call view its ok.
One more thing hw can i set the restricted and the full list views in the SP since i am using Client 2008.
Gurevich
Super Contributor.

Re: Service page problem

>Also i m not able to find that where we hav to set that restricted and full list present in the SP.

Admin Console - vertical tab "Service Pages" - Presentation - view settings.
SWATI SHARMA
Honored Contributor.

Re: Service page problem

Hi

The path u hav mentioned is in the old client but not in client 2008.
Gurevich
Super Contributor.

Re: Service page problem

I use client 2008, sp24. Checked before posting.
SWATI SHARMA
Honored Contributor.

Re: Service page problem

Sorry,I found it.

Thanks
SWATI SHARMA
Honored Contributor.

Re: Service page problem

One more thing i want to ask is like under service call and incident in SP the option to create new service call/incident is coming but not under problem,change,workorder.
The Pike
Acclaimed Contributor.

Re: Service page problem

Check Chapter 6 (Configuring Service Pages) in the Administrator's Guide.
The Pike
Acclaimed Contributor.

Re: Service page problem

Of course, that would only work for users logging in to Service Pages with a full SD Account.
Service Pages accounts do not give access to all objects.
SWATI SHARMA
Honored Contributor.

Re: Service page problem

I m logging with System/servicedesk,still it is not showing the options.
The Pike
Acclaimed Contributor.

Re: Service page problem

Try assigning the Service Pages role to the System Administrator account. Let us know if that helped.
SWATI SHARMA
Honored Contributor.

Re: Service page problem

I did but no results.Now what shall i do.
Gurevich
Super Contributor.

Re: Service page problem

Hey, does anybody see Actual Finish and Closure code fields in SP? With any account? It seems to me that there aren`t theese fildes in ViewServiceCall.jsp, so you can`t see it :)
Of course, if you need, you can modify code of JSP file and add any fields. But you have to be java-coder to do this.