I am not able to close any service call in the service pages,a pop up comes saying that Actual Finish and Closure code are the required fields.But these two fields are not present. I think the problm is in the views setting. Also i m not able to find that where we hav to set that restricted and full list present in the SP.
I unchecked the closed tab below Actual Finish and Closure code field under Prevention. Now i am able to close the call. But now if i want that the two fields to be displayed on the service call form wht shall i do. I hav checked the SP Service call view its ok. One more thing hw can i set the restricted and the full list views in the SP since i am using Client 2008.
Hey, does anybody see Actual Finish and Closure code fields in SP? With any account? It seems to me that there aren`t theese fildes in ViewServiceCall.jsp, so you can`t see it :) Of course, if you need, you can modify code of JSP file and add any fields. But you have to be java-coder to do this.