Service Desk Practitioners Forum
Showing results for 
Search instead for 
Did you mean: 

Service not starting in SD 5.0

Regular Collector

Service not starting in SD 5.0


Just received SD 5.0 in my hand and performed the setup without any problems. I also started the client (Console) and navigated the system. However, after restarting the lab computer containing both server, db and client the "HP OpenView Ctrl Service" just won´t start. The Event Viewer tells me "The service did not respond to the start or control request in a timely fashion". I tried to set the service to Manual and start it manually after the system went up but it did not help. Does anyone have a clue?
Regular Collector

Re: Service not starting in SD 5.0

I am also having similar but not the same issues when starting services. Try running "ovc -kill" and "ovc -start" from the command prompt. This is just a workaround, in my case I am still looking for the root cause.
//Add this to "OnDomLoad" event