Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Service desk View Configuration

Highlighted
Naveen kesari_1
Collector

Service desk View Configuration

Hello Friends,
How to configure Explorer View in Tools>System>Presentation>View>Incident
When i Click the Explorer view then its not show hilighted.
and i am attached the snapshot.
Pls solve the problem.

Thanks,
Naveen
Be Positive
2 REPLIES
Err_1
Honored Contributor

Re: Service desk View Configuration

Hi,

That is not an error; because an explorer view has a combination of 2 different modules views, then you can not select the attributes form this screen, that is why it is grayed out.

So, you need to click on "Other Explorer View Settings" to be able to create the explorer view, do it and you'll understand it ;-)

Regards;
Randall Barrantes
SW Support Delivery Manager
Naveen kesari_1
Collector

Re: Service desk View Configuration

HI,

Thanks for your reply my problem has been solved.


Thanks,
Naveen
Be Positive
//Add this to "OnDomLoad" event