The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
The community will be in read-only from Tuesday 11:59pm (PST) to Wednesday 7:30am (PST)
Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Service desk Information log - appending data

Highlighted
Andrej_19
Collector

Service desk Information log - appending data

Hello,

I've created a database rule (create or modify service call) to copy information field from Service call with account name and time / date stamp to Information log. A concatenate function is used to join all the necessary information. When value is coppied to information log field, information field is emptied.

However, when I enter new value into information field, and rule is executed, new value is NOT APPENDED to previous information log value, but OVERWRITES previous value.

What must be done in order to APPEND further data to information log field.

I'm attaching screenshot of function outline.

Regards,

Andrej
2 REPLIES
Mike Bush
Honored Contributor

Re: Service desk Information log - appending data

Surely your concatenate needs to include both Infomation (new text) AND Information Log (old text).

Something like

Conc(date_time,
Conc(account,
Conc(new line,
Conc(Information,
Conc(new line,Information Log)
)
)
)
)
Andrej_19
Collector

Re: Service desk Information log - appending data

Ups, sorry, seems as if I've posted two equal questions, see http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=1064067

Thank you anyway,

Regards, Andrej
//Add this to "OnDomLoad" event