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Service desk 4.5 web console

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neo jax
Frequent Visitor

Service desk 4.5 web console

hello experts
Please guide me installing sd web console as im facing an error while installing webconsole.exe:"Unable to load JVM 3". although i have met all the pre-requisite and please tell all procedures realted while installing web console
thanks
neo
never say die
4 REPLIES
neo jax
Frequent Visitor

Re: Service desk 4.5 web console

a snapshot of error has also been attached for durther info.please help m in resolving issue
regards
neo
never say die
The Pike
Honored Contributor

Re: Service desk 4.5 web console

Check if you have multiple versions of Java installed on the system.
neo jax
Frequent Visitor

Re: Service desk 4.5 web console

hi pike
yes there are multiple versions of java already installed on the machine so wht could be the possible solution
never say die
Himanshu Chawla
Honored Contributor

Re: Service desk 4.5 web console

Neo,

This is an example for the Web console installation pre-req. This might help you.

Install the Java SDK version j2sdk-1.4.2_13 available for download from Sunâ s website.

1) Run the file j2sdk-1_4_2_13-windows-i586-p.exe on the Alarmpoint server srvwuden0532.
2) After installation finishes it will ask to reboot the server.
3) Make sure the environment variable JAVA_HOME is set to C:\j2sdk1.4.2_13
4) Add the following to the PATH system variable â â C:\j2sdk1.4.2_13\binâ

While installing Web console:
5) Leave the JDK selection to the above directory.

Himanshu.
//Add this to "OnDomLoad" event