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Service desk 4.5. shortcut to service call template

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Andrej_19
Honored Contributor.

Service desk 4.5. shortcut to service call template

Hello,

is it possible to create a shortcut to service call TEMPLATE on a toolbar ? Or on shortcut bar ?

Any idea to implement such a solution ?

Regards,
Andrej



3 REPLIES
George M. Meneg
Acclaimed Contributor.

Re: Service desk 4.5. shortcut to service call template

Hello Andrej,

Unfortunately I don't think that this is possible.
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Andrej_19
Honored Contributor.

Re: Service desk 4.5. shortcut to service call template

Thank you George,

yes, I've found out that this is not possible.

However, it is possible to create a shortcut, ponting to sd_dataform.bat, which opens Service call form. You can also specify aditional parameters to insert them onto form.

It looks just like opening a predefined template.

Regards, Andrej
George M. Meneg
Acclaimed Contributor.

Re: Service desk 4.5. shortcut to service call template

Hello,

Well, having the ability to specify a template as argument in sd_dataform is a long time wish. Sad thing that problably won't see it ever.
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