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Service desk 4.5 database configuration

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aks3183
Super Contributor.

Service desk 4.5 database configuration

When i am configuring database for service desk 4.5 i am getting the following error:-

"Failed to open the service desk repository
java.io.interruptedIOexception:Received timed out"

Could anyone let me know why i am getting this error and where i am going wrong. I am attaching the screenshotof the step after which i get the error.
6 REPLIES
George M. Meneg
Acclaimed Contributor.

Re: Service desk 4.5 database configuration

Hello Akash,

It seems that you have connectivity problems with your database. Is there any access list? Is db server actually listens to port 1433 ?

Try telnet 1433. Do you get a connection?
menes fhtagn
aks3183
Super Contributor.

Re: Service desk 4.5 database configuration

Hi George,

Thanks for the reply.

Telnet connection is working thru port 1433.
what else can be the problem?

aks3183
Super Contributor.

Re: Service desk 4.5 database configuration

Could u please elaborate a bit on the fields which i need to fill up in the screenshot attached with the posting?
Ruth Porter
Acclaimed Contributor.

Re: Service desk 4.5 database configuration

Hi there,

In this screen you enter the system adminsistration user name and password for your SQL server system. You also enter the DNS name or IPA of the macine where SQL server is located.

Once you have this correct, it will offer you another screen where you can enter the SQL username which will own the HPSD database.

So to proceed you must have the SQL server system admin user and password details.

Hope this helps

Ruth
http://www.teamultra.net
aks3183
Super Contributor.

Re: Service desk 4.5 database configuration

Hey Ruth thanx for reply.

Are the usermname and password field same like SQL administrator and user. I tried it but still there was the same problem.

Is instance field mandatory....because i installed SQL server without any instance name. It was default setup.
Ashly A K
Acclaimed Contributor.

Re: Service desk 4.5 database configuration

HI!
YES..i think u need that.

Also, i saw this error, when i don't select the language


-Ashly

http://www.geocities.com/helponhpopenview