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Service desk 4..5 client machine getting error. JVm not loaded

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achilles_4
Contributor.

Service desk 4..5 client machine getting error. JVm not loaded

Service desk 4.5 client when started gives error "JVM cannot be loaded "
and "Class is not loaded properly.

This same client s/w works with few machines
1 REPLY
Err_1
Acclaimed Contributor.

Re: Service desk 4..5 client machine getting error. JVm not loaded

Hello,

Probably this is because there is MSJVM available on the machine to start the SD client.

Within the SD installation CD you can find the install for the Virtual Machine, under:
\tools\msjavx86\msjavx86.exe.

After this, you should be able to see via Command Prompt C:\wjview that the MSJVM was installed.

regards,
Randall Barrantes
SW Support Delivery Manager