Service Desk Practitioners Forum
cancel
Showing results for 
Search instead for 
Did you mean: 

Service desk 4.5 SP 17 Information log - appending data

SOLVED
Go to solution
Highlighted
Andrej_19
Collector

Service desk 4.5 SP 17 Information log - appending data

Hello,

I've created a database rule (create or modify service call) to copy information field from Service call with account name and time / date stamp to Information log. A concatenate function is used to join all the necessary information. When value is coppied to information log field, information field is emptied.

However, when I enter new value into information field, and rule is executed, new value is NOT APPENDED to previous information log value, but OVERWRITES previous value.

What must be done in order to APPEND further data to information log field.

I'm attaching screenshot of function outline.

Regards,

Andrej
2 REPLIES
George M. Meneg
Honored Contributor
Solution

Re: Service desk 4.5 SP 17 Information log - appending data

Hello Andrej,

An old moto says "Computers do what you write and not what you want". In your case, the rule as writen Information Log is set to "append Date & Account name to Information".

What you wanted is to append the existing information log Date, Account & Information

Thus the rule must be

Information Log set to Concatenate Information log with Concatenate Date & Account with Information.
menes fhtagn
Andrej_19
Collector

Re: Service desk 4.5 SP 17 Information log - appending data

Well George,

what can I say ?

An old motto say; A friend in neeed is a friend indeed. :-)

Thank you and regards,

Andrej
//Add this to "OnDomLoad" event