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Service call open/edit flag?

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Michael Gregor
Outstanding Contributor.

Service call open/edit flag?

When I open a Service call, and another user already has it opened/under edit, I get a message about this. My question is: is there a flag associated with Service call that I can use to check in UI-rules to see if another user has already the call open?

It seems to me that there must be such a flag, but I cannot find it.

Any help will be greatly rewarded :-).

Thanks,
Michael
1 REPLY
Michael Gregor
Outstanding Contributor.

Re: Service call open/edit flag?

Duplicate...