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Service call modification

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Mohammed Albust
Honored Contributor.

Service call modification

Hello all,

I've created a database rule for service calls when created or modified to send an e-mail to the assigned person. I would like the system to resend another e-mail if the deadline has changed on a service call.

Any help?
3 REPLIES
Van der Vennet
Honored Contributor.
Solution

Re: Service call modification

Hi Mo,

In this case you have to schedule the DB:

example:
when a call is created whith the condition deadline is anything, schedule the validation 1 minute before the deadline.
action send e-mail massage

hope this helps

Lawrence
we have been where you wanna go..
Mohammed Albust
Honored Contributor.

Re: Service call modification

I tried to have a condition of Deadline is anything, but the problem will be that the system will send an e-mail everytime I open the service call and close it whether the deadline has been changed or not
Mike Bush
Acclaimed Contributor.

Re: Service call modification

This sounds like you forgot to set the "check that this field has changed" tickbox