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Service call highlight records in view

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Bertels
Trusted Contributor.

Service call highlight records in view

Hi all,

i have a very specific question from a customer:

in a service call the creation time will be populated when the service call will be opened,
a calculated field will be populated in function of the priorty choosen...

Now the following question:

is it possbile to create a view where the records will be highlighted (for example put in bold) where 80% of this time frame has been reached... this means as from 20% from deadline???


Is it possbile to have a view like this???

Greetings
S.
2 REPLIES
Ivan Sakharov
Honored Contributor.

Re: Service call highlight records in view

Hi

I think not. Usually this task is made by using field "To deadline", for example if "To Deadline" is less than 1 hour than make BOLD style. Note that this works only if this field is present in current view.
Ruth Porter
Acclaimed Contributor.

Re: Service call highlight records in view

Hi there,

You cannot do a simple %age calculation - you can only say a specific time interval from the deadline.

Using "To Deadline" can give performance issues - in fact in version 5 it made a view for one of our customers virtually useless. If that is the case, you can use a scheduled DB rule to set a custom code field to a value when the relevant time is reached and then use this cudtom field to highlight the rows. If you need help with such rules just ask.

Hope this helps, Ruth
http://www.teamultra.net