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Service call Attachement from client page to Service Desk

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Kalpesh Jain
Occasional Advisor

Service call Attachement from client page to Service Desk

I have written web based service call page and i want to upload documents from client browser to Service Call in Service Desk.

1. JSP browser <--> Service Desk

Can you help me out please. I am unable to upload documents into Service Desk.

Thanks in advance.
4 REPLIES
Manivasakam
Regular Collector
Solution

Re: Service call Attachement from client page to Service Desk

You can refer the Example9.java script which was provided by HP for the attachments. The only issue you will be facing with the java script is you cannot attach the docs at that time of new SC creation, you have to create the sc first then attach the docs for the existing SC's. Attached example9.java for your ref.
Kalpesh Jain
Occasional Advisor

Re: Service call Attachement from client page to Service Desk

Dear Manivasakam,
I have already implemented example 9 but it throwing file not found exception. Because i want to upload attachment through JSP(i.e., Wep-api.jar) to Service Desk. Can you help me out please.
Kalpesh Jain
Occasional Advisor

Re: Service call Attachement from client page to Service Desk

Can you help me out please its very urgent.
Manivasakam
Regular Collector

Re: Service call Attachement from client page to Service Desk

You can try the java script attached. This is the working copy, which I am using for change attachments. we used the example9 approach and slightly modified to meet the requirement with the help my developer.
//Add this to "OnDomLoad" event