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Service Today view

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Gail D
Super Contributor.

Service Today view

My customer would like a view that shows only the "Assign to person" and "Assign to None". They need to monitor their own tickets plus tickets assigned to their workgroup but not assigned to a person, yet.

Does anyone know a way to show a view with the "Assign to person" and "None"?

thanks,
Gail
5 REPLIES
Vasily Kamenev
Acclaimed Contributor.

Re: Service Today view

HI
Use part of Assignment group.

Vasily
Robert S. Falko
Acclaimed Contributor.
Solution

Re: Service Today view

Gail,

I believe that ver 4.5 SP20 allows you to OR your filter criteria.

So you would need :
...where the item is assigned to the current user

OR

...where the item is assigned to the current user's workgroup AND Assignment to Person is empty

If your version does not allow ORing of filter criteria, I do not know of a simple way to do this.

-Josh
Gail D
Super Contributor.

Re: Service Today view

I'm currently on SP17 but looking to upgrade to SP18 or 19, which ever has unlimited fields.

I'll have to look at the OR on filtering. I don't think it is available but will check.

thanks,
Gail
Gail D
Super Contributor.

Re: Service Today view

Josh,

question. I still cannot get it to work. If you "assignment to current user" it will only show tickets for current user.

I tried "assignment to person;assignment contains(or) paul;none".

If I use your second option, do have I to manually enter the "Assignemnt to perosn is empty" or is this an option feature in another SP?

thanks,
gail
Robert S. Falko
Acclaimed Contributor.

Re: Service Today view

Gail,

My solution will not work unless you upgrade the SP, and have the possibility to OR the criteria.

-Josh