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Service Today view bug? HPOV SD 4.5 (SP15)

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Service Today view bug? HPOV SD 4.5 (SP15)

We have what seems a bug in the "Service today for Workgroup by item (Explorer view)" view.

When clicking any of the header fields to sort by this field, the possibility to "open" a servicecall, project, change, whatever is lost. When right-clicking the table entry "open" is no longer available.

Only logoff/logon restores this.

It is not user or machine related, as we have tested with several users and on several servers/workstations.

Please see attachment.
4 REPLIES
Ruth Porter
Honored Contributor

Re: Service Today view bug? HPOV SD 4.5 (SP15)

Hi Michael,

On my SP20 system, this works fine but I cannot find any mention of this being fixed in the defects.htm file.

I don't know if any one else out there can check some of the other SPs.

Hope this helps

Ruth
http://www.teamultra.net
Mark O'Loughlin
Honored Contributor

Re: Service Today view bug? HPOV SD 4.5 (SP15)

Hi,

on SP 11 there are no problems. Its not a help but just an FYI.

Re: Service Today view bug? HPOV SD 4.5 (SP15)

I can't remember any defects like this reported either and my system also works fine.

I can only think that the problem is local to your system.

May i suggest that you create another explorer view and use the same base table to see if teh problem remains. If it does then try creating another base table for the new explorer to see if that makes any difference.

Failing this I'd check to see if there are any Java related entries in teh system event log as something's going on for sure.

I hope it's just something as simple as a corrupt table view.
good luck..


Darren,
HP

Re: Service Today view bug? HPOV SD 4.5 (SP15)

No solution yet but some I got some ideas.
//Add this to "OnDomLoad" event