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Service Pages issue : Apache Tomcat /4.0.3- HTTP Status 500-

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Puja Doshi
Occasional Advisor

Service Pages issue : Apache Tomcat /4.0.3- HTTP Status 500-

Hi,

I use Service desk 4.5 with SP20.

After logging in service pages, I get the following error :

Apache Tomcat /4.0.3- HTTP Status 500-

Any help is highly appreciated.

Thanks.

Puja.
5 REPLIES
The Pike
Honored Contributor

Re: Service Pages issue : Apache Tomcat /4.0.3- HTTP Status 500-

Are you using jdk instead of jre?
Puja Doshi
Occasional Advisor

Re: Service Pages issue : Apache Tomcat /4.0.3- HTTP Status 500-

Hi,

Thanks for your reply.

I am new to this environment. Can you please let me know how can I verify if am using jdk or jre?

Regards,
Puja
Himanshu Chawla
Honored Contributor

Re: Service Pages issue : Apache Tomcat /4.0.3- HTTP Status 500-

Do you see any error being reported in the Service Pages log file (Under Service Pages installation directory there should be a logs directory).

Check the environment variable JAVA_HOME under Computer-> properties ->advanced > environment variables or do an echo %JAVA_HOME%.

Himanshu.
Puja Doshi
Occasional Advisor

Re: Service Pages issue : Apache Tomcat /4.0.3- HTTP Status 500-

Thanks Himanshu.

The JAVA_HOME value shows jdk1.3.1_03
Venkatesha_1
Esteemed Contributor

Re: Service Pages issue : Apache Tomcat /4.0.3- HTTP Status 500-

Hi,

Start the tomcat from command line and verify it

Regards,
Venky
//Add this to "OnDomLoad" event