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Service Pages for SD 5.1 Patch 1

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Service Pages for SD 5.1 Patch 1

Dear,

We had customized our Service Pages for SD 5.0 Patch 2. It worked fine but since we upgraded to SD 5.1 Patch 1 it doesn't work anymore.

We get exceptions but no error message is shown ("Exception - no error message available). So we don't know what is wrong.

For the creation of service calls we have already tried to add a value for each required field in the template or to not set any required field but the situation remains the same.

When we want to see the list of service calls it's not possible to obtain any values beside the ID and the status. So it seems that the service pages have very limited access.

Anyone else seen this error or has an idea how this can be solved.

Best regards

Sam
3 REPLIES
JaS_4
Honored Contributor

Re: Service Pages for SD 5.1 Patch 1

I hope you have made a copy of the jsp files you have modified before upgrading. If it's like sd 4.5, your jsp files may have been overwritten.
You will need to compare your modified jsp files against sd 5.1 patch 1 jsp files and see if any has been changed and then incorporate your change on top of their change.

Re: Service Pages for SD 5.1 Patch 1

Hi Jas,

Thanks for the reply.

We had a copy of the modified JSP's and have these in place. The layout is the modified/customized layout but when we want to save or request a list we get an error.

Best regards

Sam
JaS_4
Honored Contributor

Re: Service Pages for SD 5.1 Patch 1

Try clearing the server cache and see if that makes any difference to the errors.
//Add this to "OnDomLoad" event