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Service Pages View changing is SD 5

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Dantist
Trusted Contributor.

Service Pages View changing is SD 5

I have install the SD 5:
I need to do that SP end user should
see Service Call status column ("Registered",
"In Work", etc)

when i change the view setting in HP OpenView Console it is not changing in HP OpenView Service Pages...

why ?
5 REPLIES
Mike Bush
Acclaimed Contributor.

Re: Service Pages View changing is SD 5

Service Pages is a separate, hard-wired JSP written product. You have to edit the JSP to make changes such as extra column in view, it is not configurable from console.
Dantist
Trusted Contributor.

Re: Service Pages View changing is SD 5

In SD 4.5 If you go to Tools>System>Service Pages>Presentation>SP View>Service Call>Caller Open or all calls, you will see the Fields button is greyed out whcih means you cannot add any other columns
BUT
in SD 5.0 it's not greyed and add some new fields like "Table settings" (see attachments)

why it is ?
Mike Bush
Acclaimed Contributor.

Re: Service Pages View changing is SD 5

Bug
Dantist
Trusted Contributor.

Re: Service Pages View changing is SD 5

i don't think so...
it's not bug...

anyone can explain?
fgssl2
Respected Contributor.

Re: Service Pages View changing is SD 5

Bug.. The code is made so that the columns of the views are static and not dynamic. It was like that in SD 4.5 and it had no changes for 5.0.