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Service Pages & Service Desk, It´s possible?

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rodrogawab.com
Valued Contributor.

Service Pages & Service Desk, It´s possible?

Hi,

I have a question: there is possible to have a user capable of creating servicecalls across ServicePages, and at the same time he could not create them across ServiceDesk Client?

Thanks a lot.

SD 4.5
SP 20

3 REPLIES
George M. Meneg
Acclaimed Contributor.

Re: Service Pages & Service Desk, It´s possible?

Hello Rodro,

Of course it is possible. You can have a user that can uses service pages for entering service calls but the same person won't have access to service desk client. Just create an sp account and relate a person to that. This user will be able to log tou service pages and create/view service calls but he/she won't be able even to login using the service desk client.
menes fhtagn
rodrogawab.com
Valued Contributor.

Re: Service Pages & Service Desk, It´s possible?

Hi George,

What really I need is:

ServicePages: user´s login(for example PEPE); create service calls.

Service Desk Cliente: same user´s login(PEPE); not be able to create service calls.
Mark O'Loughlin
Acclaimed Contributor.

Re: Service Pages & Service Desk, It´s possible?

Hi,

in the admin console under the Service Pages section you can create the Service Pages account or have the user create on from the SP log on screen.

This will allow the user to access only Service Calls on the service pages.

The other account is an application account that will allow a user to log onto both the client and the service pages.