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Service Pages Roles

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PatrikT
Respected Contributor.

Service Pages Roles

Hi all,

We are using SD4.5 SP20 and willing to extend the use of service Pages to more things than Service Calls. We would like to visualize Workorder (WO) and even Change Request (CR). By adapting and creating some new jsp this is possible.
But the only remaining issue is viewing the history of WO or CR ... as this is not enabled in the roles. Only SC is can be added as role (see attached screenshot).

I tried to overcome this by creating a new role, but apparently whatever you enable there does not result in viewing the history of for example a Workorder.

Is there a workaround for this somehow?

Kind regards,
Patrik
3 REPLIES
Radovan Skolnik
Acclaimed Contributor.
Solution

Re: Service Pages Roles

I stumbled upon this as well. I think there is some issue with right inheritance. What I remember helped was to assign the same right to root Folder - i.e. that new Role needs to have View access on History Lines in root Folder as well.

BTW, have a look at these - might be interesting for you (esp. the first one):

http://www.skolnik.info/sdutils/sso/
http://www.skolnik.info/sdutils/sftp/
http://www.skolnik.info/sdutils/ldap/
PatrikT
Respected Contributor.

Re: Service Pages Roles

Hi Radovan,

very interesting that sso ... We thought about implementing that, but did not know how to.
About sso, I maybe will contact you in the future.

For now I already tried to give read access in root folder, but did not succeed to get read rights in other folders.

Patrik
Radovan Skolnik
Acclaimed Contributor.

Re: Service Pages Roles

Hmm, that is what I remembered was causing it. Try fiddling more with rights - for example temporarily adding write, etc.

About SSO: how it works is magic and only wizards know :-)